TERMS AND CONDITIONS

CANCELLATION POLICY 

Please note there is a 48 hours cancellation fee for appointments. The late cancellation fee is 50% of the standard treatment price.  

Appointments can be difficult to fill at short notice. Late cancellations impact other clients who may be waiting for a booking but can not come in shot notice, as well as True Calm as a small business.

 To avoid the fee, you can offer your appointment to a friend or family member who would benefit from the treatment. Please let your me know of any changes.

GIFT VOUCHERS

Gift vouchers are valid for 3 months from date of purchase. These are non-refundable, cannot be used after the expiry date and not valid for no shows or late cancellation.

TREATMENT PACKS

Treatment Packs are to be used by one individual and not shared. They have to be redeemed within 3 months of the first appointment.